1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve security, and enhance user experience.
Cookies do not give us access to your device or personal files.
2. How We Use Cookies
Swiftwave uses cookies only where necessary to operate its websites and platforms.
We do not use cookies to:
- Track individuals across unrelated websites
- Collect CRM personal data
- Store call recordings, call text, or call transcripts
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our websites and platforms and cannot be disabled.
They are used for:
- User authentication and session management
- Security and fraud prevention
- Load balancing and platform stability
Without these cookies, core services may not function correctly.
Analytics Cookies (Limited Use)
Where enabled, analytics cookies may be used to:
- Understand how visitors interact with our website
- Improve performance and usability
Analytics data is:
- Aggregated
- Anonymised where possible
- Not used to identify individual users
Analytics cookies are only used where legally permitted and subject to user consent where required.
4. What We Do NOT Use Cookies For
Swiftwave does not use cookies to:
- Store personal data from CRM systems
- Store call recordings, transcripts, or call text
- Build behavioural or advertising profiles
- Sell or share data with advertisers
5. Third-Party Cookies
Some third-party services used for security, hosting, or analytics may place cookies on your device.
All third-party providers are:
- Carefully selected
- Contractually bound to comply with data protection laws
- Restricted to processing data only for their intended purpose
6. Cookie Consent & Control
When you visit our website, you may see a cookie banner allowing you to:
- Accept non-essential cookies
- Reject non-essential cookies
- Manage cookie preferences
You can also control cookies through your browser settings. Please note that disabling strictly necessary cookies may affect site functionality.
7. Legal & Regulatory Alignment
Swiftwave's use of cookies is designed to align with:
- EU GDPR
- UK GDPR
- UAE Personal Data Protection Law (PDPL)
- Other comparable global privacy and data protection laws
We apply principles of:
- Data minimisation
- Purpose limitation
- Transparency
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. The "Last updated" date reflects the current version.
Continued use of our websites constitutes acceptance of the updated policy.
9. Contact Information
For questions about this Cookie Policy: